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All our products are shipped, straight from our manufacturing headquarters, to all locations in the United States of America, except Alaska and Hawaii. Shipment is via UPS or FedEx. Please allow about 4-8 business days for items to arrive through Ground Shipping. We also offer expedited shipping, via 2nd Day or 3-Day Select. Specify your choice of shipping method after entering your postal code in the order form.
ESTIMATED DELIVERY TIMES
Ground: 4-8 business days
3-Day: 3-4 business days
2nd-Day: 2-3 business days
CALCULATING SHIPPING COSTS
Ground Shipping to mainland USA is now FREE for all products!
Expedited shipping is calculated based on the shipping postal code. You can find out how much 2nd Day or 3-Day Select shipping service will cost during checkout. Just enter the shipping postal code, choose your Shipping Method, then click Update to calculate.
SHIPPING TO CANADA
We use standard ground shipping and shipping charges apply. If there are any duties, taxes, and/or other fees, it is the responsiblilty of the buyer to pay for them at delivery.
At checkout, select the 'Canada Standard' shipping method.
Additionally, Canada customers now have a choice of using the Bongo method mentioned below, where your order is first shipped to your provided US address and then transitioned to you. With this Bongo method, you can choose 'Ground Shipping' instead of 'Canada Standard' during the checkout process.
Contact us if you have any questions regarding delivery to Canada.
INTERNATIONAL SHIPPING
International Shipping Now Available!
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide:- 1. Shop for your items on our website and add them to your cart.
- 2. Setup your Bongo International account by clicking the below image.
- 3. After signup, Bongo will provide you with your very own US address.
- 4. Back here at our site, proceed to checkout.
- 5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
- 6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
- 7. Choose your domestic/ground shipping method, and Place Order.
- 8. Once completed, finish your verification process with Bongo.
- 9. Bongo will take over from here, so communicate directly with them for delivery of your order.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click Below to Get Started!
RETURNS
We give you 90 days to return any of our products. If within 90 days you change your mind about your order or the item is found to be defective, contact us and we will give you an address to ship it back to us. Make sure to ship it back in its original packaging or acceptable packaging. We will then issue you a full refund or replacement.
In case of shipping damage, please notify us within 5 days of shipment arrival to get a return authorization. We will then replace the item, if in stock, or exchange, or give a full refund.
Remember to contact us first in order to get the correct address to send it back to.
PLACING ORDERS
You can order from AmericanGlobes anytime since our store is online and operates 24 hours a day, 7 days a week.
There are 3 ways to order:
- online (recommended),
- call 1 866 644 8932, or
- fax 1 888 708 8656 your shipping/billing address, shipping method, credit card number along with its expiration date and cvv number, and the item(s) and quantity you want to order .
Make payments payable to HELEN S ENTERPRISES.
If there are any complications with your order, we will notify you.
ORDERING PROCESS
Make sure to include your email address while ordreing. This will ensure we send you an instant order confirmation letter which includes both your order tracking number and shipping address information. Also, we will provide shipping status updates, if necessary, via email. If you do have an email address, do not worry because we will contact you with all the necessary information by phone or mail,
SALES TAX
No sales tax is charged on your order, except for those orders shipped to New Jersey addresses.
PAYMENTS
We accept GoogleCheckout, PayPal, and all major credit cards (Visa, Mastercard, American Express,...). You do not have to have a Google or PayPal account to complete a transaction. They adhere to international PCI (payment card industry) compliance standards for data security and have provided SSL Certificate to AmericanGlobes.com. Your transactions are safe and secure.
Make payments payable to HELEN S ENTERPRISES.
For debit cards, bank checks, and echecks, use PayPal as your payment method.
Contact us if you would like to pay with a bank check or money order, or have any questions concerning international orders and payments.
